You are the project manager and have contracted with a service provider to develop a complicated software solution This software is necessary to control the machinery equipment which your project team will develop. It is a lump-sum contract with additional incentives for meeting predefined schedule targets. The payment schedule and incentives are as follows:
- 10% with order
- 20% after submission of prototype (+ 5% if delivered one week early)
- 50% after product delivery (+ 5 % if delivered one week early)
- 20% after final product acceptance (+ 5 % if delivered one week early)
Yesterday the company submitted the prototype to your project team. This was 2 weeks after the scheduled delivery date and 3 weeks after the date necessary to qualify for the incentive payment.
This morning, the manager of the contractor approached you to ask for changes to the payment schedule. They found that their initial work and costs were much higher than originally expected and they now wish to increase the second payment to 30% and reduce the final payment to 10%.
During the discussion you got the impression that the company is in serious financial trouble.
Which of the following might be the most appropriate initial step?
- Offer to pay 25% now and to reduce the final payment down to 15%.
- Point out that the contractor is not in a position to demand a change to the contract.
- Demand an urgent meeting with the seller.
- Revisit the planning processes of project risk management to understand the upcoming risks in conjunction with the seller before any further decisions are made.
Answer: D